The Trail Of Painted Ponies Collection Satchel Style Backpack

SHIPPING

Free Shipping For Orders Over $79

All orders over $79 enjoy free standard shipping to contiguous U.S. (excluding Alaska & Hawaii).

Standard Shipping

Standard shipping usually takes 4-6 business days to arrive. Sales tax is required where applicable.

USPS Priority Shipping

USPS Priority shipping usually takes 2-4 business days to arrive. It will be charged $19. Sales tax is required where applicable.

Shipping FAQs

When will my order ship?

Most orders will ship out in 1-3 business days. A business day is Monday through Friday, not including holidays.

Where is my order invoice?

If you order more than one item, it’s possible that your order will be split into different packages because we send from different warehouses. Under that circumstance, your order invoice will be in one of your packages.

Note: Affected by Covid-19, there will be some delay on the delivery.

RETURNS POLICY

Returns and exchanges can be processed with a 10% restocking fee. A sales receipt/Invoice must be included. Customers are responsible for paying return shipping costs. To be eligible for an exchange or return, the product must be unused, and all original tags must still be attached. It must also be in its original packaging.

Gift cards and Sale items are 'Final Sale” and are not eligible for returns.

Damaged or missing merchandise must be reported within 10 days of receipt of the package.

Mail all return packages to:

Cowgirl Wear Returns

2606 BRENNER DR

DALLAS, TX 75220

We are unable to accept returns or issue refunds from other Retailers or Websites.

At Cowgirl Wear, we want every one of our customers to be completely happy with their purchase. If for any reason you are not satisfied with your purchase, simply return it to us by mail within 30 days for an exchange or refund in your original form of payment. 

Please follow the easy steps below: Submit your return to support@cowgirlwear.com along with the invoice or order number.

Carefully repack your product and include the form in the box.

Once we receive your package, our warehouse will check the item and then process the return or exchange.

If the item is damaged or defective, please provide an image of the entire item and a detailed image of the damaged part.

For any additional questions, please contact us via email at Support@cowgirlwear.com

Return packages must match shipping or billing address listed on invoice. Please make sure to include a sheet of paper with instructions (Do you want to exchange or return the item for refund, etc.) and address your package to:

Cowgirl Wear Return Department

2606 Brenner Dr

Dallas, Texas 75220