We aim for 100% customer satisfaction. If you're not happy with your purchase, return it within 30 days for an exchange or refund.
For items defective due to manufacturing issues, Cowgirl Wear covers replacement costs. Provide a valid invoice/receipt and photographic evidence of the defect. Send these to email@example.com.
Examples of manufacturing defects: zipper issues, loose stitching, faulty hardware, or embellishments.
Warranty exclusions: normal wear, stains, color transfers, pet damage, moisture discoloration, lost/stolen items, or damage from chemicals. We don't warranty reading glasses or sunglasses.
Return/exchange requests: submit to firstname.lastname@example.org within 30 days. Ensure original tags remain on the item. We don't offer repair, cleaning, or refurbishing services.
Return & Exchange Steps:
Email email@example.com with your order/invoice number. No order number? Provide proof of purchase.
Attach a photo of the item. If it's damaged, show the defect clearly.
Indicate your desired outcome (e.g., credit, replacement, refund).
After approval, pack the item securely with the included form.
Use an insured, traceable shipping method. We're not responsible for lost or stolen packages.
Address returns to:
Cowgirl Wear Return Department
2606 Brenner Dr
Dallas, Texas 75220, United States
Last updated: Sep 12, 2023.